Returns & Refunds

At Bellies & Bums Co., we want you to feel confident in every order.

Because Keep It Moving is a sealed food product, we’re unable to accept returns for opened items or products where the seal has been broken, unless the item is faulty, damaged, unsafe, incorrect or otherwise does not meet your rights under Australian Consumer Law.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order where possible at team@belliesandbumsco.com so we can make it right as quickly as possible.

Please include:

• your order number
• a photo of the item received
• a brief description of the issue

Depending on the situation, we may offer:

• a replacement product
• store credit
• a refund to your original payment method

Refunds approved by Bellies & Bums Co. will be processed back to the original payment method. Please allow 5–10 business days for your bank or payment provider to finalise the transaction.

Change of mind

Due to the nature of sealed food goods, we do not accept returns for change of mind once your order has been shipped.

This does not limit your rights under Australian Consumer Law.

The Bellies & Bums Co. 30-Day Family Promise

Our 30-Day Family Promise is a goodwill promise offered by Bellies & Bums Co. to help families feel confident trying Keep It Moving.

Please note that Keep It Moving is a food-based prebiotic fibre and works best with consistent daily use over time. It is not a medicine or a quick fix.

If Keep It Moving isn’t the right fit for your family, we’ll refund the value of your first pouch purchased directly from Bellies & Bums Co., provided your request is made within 30 days of receiving your order.

The 30-Day Family Promise applies to:

• the first pouch of Keep It Moving purchased directly through the Bellies & Bums Co. website
• requests made within 30 days of receiving your order
• one refund per household

If you purchase a bundle, the 30-Day Family Promise applies to the value of one pouch only. For example, if you purchase a 2-pack or 3-pack and decide Keep It Moving doesn’t work for your little one or your family routine, we’ll refund the value of one pouch from your order.

The 30-Day Family Promise applies only to purchases made directly through the Bellies & Bums Co. website. Purchases made through Amazon or other third-party platforms are managed through that platform’s own returns and refund process.

To request a refund under the 30-Day Family Promise, please email team@belliesandbumsco.com with your order number and a brief note letting us know that Keep It Moving wasn’t the support you hoped for.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law, including your rights if a product is faulty, unsafe, incorrect, not as described, or otherwise does not meet the consumer guarantees.

This policy and our 30-Day Family Promise are offered in addition to your rights under Australian Consumer Law.

For any concerns, please reach out to team@belliesandbumsco.com and we’ll always do our best to help.